Terms & Conditions

1.Definitions

The terms below are used throughout these Terms & Conditions and carry the meanings set out here, unless the context requires otherwise.

The same definitions apply to every quotation, invoice, and formal correspondence that refers to these Terms & Conditions.

• We / Us: CV. Aksara Karya Digital, business identification number (NIB) 2202260001844, domiciled in Karawang, West Java, Indonesia.
• Client: the individual or legal entity that orders, uses, or accepts a Quotation for our Services.
• Services: all services we provide, covering web development, mobile app development, e-commerce, website maintenance, SEO, content writing, redesign, and digital marketing.
• Project: a defined body of work with an agreed scope, schedule, and fee.
• Deliverable: the work we hand over to the Client, such as design files, program code, content, reports, or system access.
• Quotation: the written price quotation, proposal, or work order (Surat Perintah Kerja / SPK) setting out the scope and fee of a Project.
• Site: our official website, including all of its pages and sub-domains.

2.Acceptance of Terms & Scope of This Site

By accessing the Site, requesting a quotation, accepting a Quotation, or making a payment to us, the Client is deemed to have read, understood, and agreed to be bound by these Terms & Conditions.

This document governs two things: the use of the Site by any visitor, and the working relationship between us and the Client for the Services ordered. If the Client does not agree with any part of this document, the Client must not use the Site or order the Services.

• Prices, packages, and portfolio information on the Site are indicative and do not constitute a binding offer.
• A binding offer is issued only in writing, in the form of a numbered quotation or work order.
• Visitors who are not yet Clients remain bound by the rules on use of the Site, in particular the prohibited use section.

3.Services We Provide

We are a software and digital marketing services provider based in Karawang, West Java, Indonesia. The scope of the Services we provide is set out below.

Technical details, features, revision rounds, and limitations for each Service are defined specifically in the Quotation for the relevant Project.

• Web development: company profiles, landing pages, portfolios, and custom websites.
• Mobile app development: Android and iOS, including backend and admin panel where agreed.
• E-commerce: online stores, product catalogues, and payment and shipping integrations.
• Website maintenance: updates, backups, monitoring, and security handling.
• SEO: technical audits, on-page optimisation, keyword research, and periodic reporting.
• Content writing: articles, page copy, and SEO supporting content.
• Redesign: overhauling the interface and user experience of an existing site.
• Digital marketing: planning and managing paid advertising, together with its reporting.

4.Quotation, Ordering & Agreement

Every Project begins with a requirements consultation, followed by our issuance of a written Quotation. The Quotation states at least the scope of work, the Deliverables, the estimated schedule, the fee, and the payment scheme.

An agreement is formed once the Client accepts the Quotation in writing, signs the work order, or pays the down payment.

Where the Quotation or work order conflicts with these general Terms & Conditions, the terms of the Quotation or work order prevail for that Project.

• A Quotation is valid for the period stated in it; once that period lapses, prices may be revised.
• Acceptance by email or WhatsApp from an authorised representative of the Client is treated as equivalent to written acceptance.
• Work not listed in the Quotation is outside the agreement and will be quoted separately.

5.Prices, Payment & Taxes

All prices are stated in Indonesian Rupiah (IDR). Unless the Quotation provides otherwise, payment is made as a down payment of at least 50% before work starts and the balance before handover, or according to the instalments agreed in the Quotation.

Prices in the Quotation exclude Value Added Tax (PPN) and other taxes unless stated otherwise. Each Party meets its own tax obligations under the applicable laws and regulations, including income tax withholding by a Client that acts as a withholding agent.

Payment is valid only when transferred to our official bank account as stated on the invoice. We are not responsible for payments sent to any other account.

• Invoices are issued per instalment and fall due 7 (seven) calendar days from the issue date, unless agreed otherwise.
• Payment more than 14 (fourteen) calendar days past due entitles us to suspend work, publication, and/or support until payment is received.
• A suspension caused by late payment shifts the Project schedule and does not constitute a default on our part.
• The down payment is non-refundable once work has started, as it has been allocated to planning, scheduling, and team resources.
• Transfer fees, currency conversion, and bank administration charges are borne by the Client.

6.Client Obligations & Responsibilities

A Project runs smoothly only when the Client supplies complete material and makes decisions promptly. The Client must provide all required material in full and on time.

The Client warrants that all material handed to us is owned by the Client or is covered by a valid permission or licence from its owner, and does not infringe intellectual property rights, confidentiality, or any other third-party rights. The Client indemnifies us against any third-party claim arising from that material.

• Provide text, images, logos, product data, and other material in the requested format.
• Grant the access required, for example domain, hosting, social media, payment gateway, or internal system accounts.
• Appoint a single person in charge (PIC) as the official decision maker for the duration of the Project.
• Provide feedback and approvals within the agreed period, generally no more than 5 (five) working days per stage.
• Ensure the legality of the business and any licensing required for the products or services promoted through the Deliverables.

7.Schedule & Delays

Schedule estimates in the Quotation assume that material, access, feedback, and payment from the Client arrive on time. Those estimates are working projections, not guaranteed dates, unless the Quotation expressly states a binding deadline.

Delays caused by the Client in supplying material, giving feedback, or making payment shift the schedule proportionally and give rise to no liability on our part.

• A change of scope mid-Project affects the schedule and requires it to be adjusted.
• If the Client does not respond for more than 30 (thirty) calendar days, we may declare the Project on hold; rescheduling then follows team availability.
• Requests to accelerate the schedule beyond the original plan may incur additional charges.

8.Revisions & Additional Scope

The number of revision rounds per stage is stated in the Quotation. A revision means an adjustment to work whose scope has already been agreed, such as changes to layout, text, or colour.

A request that changes the overall design direction, or adds pages, features, modules, integrations, or a new platform, is not a revision but additional scope. Additional scope is carried out only after we issue a separate Quotation and the Client accepts it.

• Revisions beyond the agreed quota are treated as additional work at the applicable rate.
• Changes to a stage the Client has previously approved are treated as additional work.
• We set out the cost and schedule impact before any additional work begins.

9.Handover, Testing Period & Acceptance

Once the work is complete, we hand over the Deliverables together with the relevant access and give the Client a user acceptance testing period of 7 (seven) calendar days, unless the Quotation states otherwise.

During that period the Client submits its findings in writing, in a single consolidated list. If the Client submits no written findings or objections by the end of the testing period, the Deliverables are deemed fully accepted by the Client.

Commercial use of the Deliverables by the Client, such as publishing the website or releasing the app to the public, also constitutes acceptance.

• Findings that qualify as functional defects (bugs) are fixed at no charge during the testing period.
• New requests raised during the testing period are handled under the additional scope provisions.
• Full access is handed over after all payments have been settled.

10.Bug Warranty & Post-Launch Support

We provide a warranty for the correction of functional defects (bugs) for 30 (thirty) calendar days from the handover date, unless another period is stated in the Quotation. The warranty covers fixing features that do not work as agreed in the scope.

The warranty does not cover requests for new features, nor damage that does not originate from our work. After the warranty period ends, support may continue under a subscription maintenance package.

• Excluded: adding features, changing the design, or changing the scope.
• Excluded: damage caused by changes to code, content, or configuration made by the Client or any other party.
• Excluded: disruption in third-party services such as hosting, domains, themes, plugins, libraries, or APIs.
• Excluded: damage from hacking, malware, failure to safeguard passwords, or force majeure.
• Excluded: incompatibility arising from operating system, browser, or app store policy updates after handover.

11.Intellectual Property

All rights in the Deliverables created specifically for the Project transfer to the Client once every payment obligation has been settled in full. Before settlement, those rights remain with us and the Client may not use, reproduce, or transfer them.

We retain full rights in reusable components, namely our internal frameworks, libraries, common code snippets, tooling, working methods, and know-how developed before or during the Project. The Client receives a non-exclusive, royalty-free licence to use those components solely to operate the Deliverables.

Third-party software and open source components remain the property of their respective rights holders and stay subject to their own licences.

• Rights in material supplied by the Client, such as logos, trademarks, and content, remain with the Client.
• The Client is responsible for renewing paid third-party licences, for example premium themes or plugins.
• A transfer of the Deliverables by the Client to another party does not automatically transfer third-party component licences.

12.Portfolio & Publicity Rights

We may display the Project name, logo, screenshots, and a short description as part of our portfolio, marketing material, and case studies, both on the Site and on our official channels.

If the Client objects, the Client may notify us in writing and we will withdraw the publication within a reasonable time. We do not publish confidential material or the Client's internal business information.

• Publication never includes user data, financial data, or the Client's source code.
• We may place a maker credit in the website footer, unless the Quotation provides otherwise.

13.Third-Party Services

Some Projects require third-party services such as domains, hosting, servers, file storage, email services, payment gateways, paid themes or plugins, licensed libraries, and APIs. The cost of those services sits outside our service fee unless the Quotation states that it is included.

Third-party services are subject to the terms, conditions, and privacy policies of their respective providers. We are not responsible for outages, price changes, policy changes, service discontinuation, or data loss occurring at a third-party provider.

• Domains are registered in the Client's name, unless the Client requests a different arrangement in writing.
• Renewing annual subscriptions is the Client's responsibility once any free period ends.
• Rejection or delay by an app store or payment provider is outside our control.

14.Confidentiality

Each Party must keep confidential all non-public information obtained in connection with the Project, including business data, technical data, pricing, access credentials, and development plans.

This obligation applies for the duration of the Project and continues for 2 (two) years after it ends. Information may be disclosed only to personnel or partners with a direct need to know, or where disclosure is required by law or by a formal request from a competent authority.

• Not confidential: information already available to the public without any breach.
• Not confidential: information already held by the receiving Party before disclosure.
• For security reasons, the Client is advised to rotate all access credentials after handover.

15.Limitation of Liability

Our Services are delivered to a reasonable professional standard. We do not warrant that the Deliverables will be entirely free of defects, nor that any particular business outcome, such as search engine rankings, traffic volume, leads, or sales, will be achieved.

Our liability for all claims arising out of or in connection with a Service is limited to a maximum of the service fees the Client has actually paid us for that Service.

We are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, loss of data, or reputational damage, to the extent permitted by applicable law.

• We are not liable for loss caused by the Client's failure to safeguard its credentials or devices.
• We are not liable for the content supplied or approved by the Client.
• The Client is responsible for maintaining data backups once management passes to the Client.

16.Force Majeure

Neither Party is liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control.

The affected Party must notify the other Party as soon as possible. If the circumstances persist for more than 60 (sixty) calendar days, either Party may terminate the Project, settling payment for the work already performed.

• Natural disasters, fire, flood, disease outbreaks, and pandemics.
• War, civil unrest, strikes, and breakdowns in public order.
• Government policies or prohibitions that directly affect the Project.
• Large-scale disruption to internet networks, electricity supply, or service provider infrastructure.

17.Termination & Cancellation

The Client may cancel a Project by written notice. On cancellation, the Client remains obliged to pay for all work performed up to the cancellation date, and the down payment is non-refundable.

We may terminate the agreement if the Client fails to pay for more than 30 (thirty) calendar days past the due date, fails to provide required responses over an extended period, supplies unlawful material, or acts in a way that harms us.

Termination does not extinguish obligations already incurred, including obligations relating to payment, confidentiality, and intellectual property.

• Rights in Deliverables that have not been paid for in full do not transfer to the Client.
• We may withdraw access to systems and working files once termination takes effect.
• The Client's data may be handed over on written request within a reasonable time after all obligations are settled.

18.Prohibited Use of the Site

Visitors and Clients must not use the Site for any unlawful purpose or in any way that harms us or another party.

We may restrict or block access without prior notice where a breach is indicated, and may pursue legal remedies for any resulting loss.

• Automated data extraction (scraping or crawling) without written permission.
• Reverse engineering, decompiling, or attempting to access our source code and internal systems.
• Distributing malware, viruses, or other harmful code.
• Attempting to breach security, unauthorised penetration testing, or overloading our servers.
• Copying content, design, or Site material for commercial purposes without permission.
• Sending spam, misleading content, or abusing the contact forms.

19.Third-Party Links & Content

The Site may contain links to third-party websites, articles, or services, including social media channels and a blog managed through a third-party platform. Those links are provided for convenience and do not imply that we endorse or guarantee their content.

We do not control and are not responsible for the content, availability, accuracy, or privacy practices of third-party sites. Visiting them is entirely at the visitor's own risk.

• Third-party testimonials, reviews, and ratings represent the opinion of the person who gave them.
• Third-party logos and trademarks shown on the Site remain the property of their respective owners.
• Figures and results shown in the portfolio relate to the Project concerned and do not guarantee the same outcome elsewhere.

20.Changes to These Terms

We may amend these Terms & Conditions at any time to reflect changes in our Services, operational needs, or applicable regulations. The current version is always published on this page together with its effective date.

Amendments take effect from the date they are published and do not apply retroactively to a Project already running under an agreed Quotation. Using the Site or ordering Services after an amendment is published means the Client accepts the current version.

21.Governing Law & Dispute Resolution

These Terms & Conditions and every legal relationship arising from them are governed by the laws of the Republic of Indonesia.

If a dispute arises, the Parties agree to first seek an amicable settlement through deliberation (musyawarah untuk mufakat) within 30 (thirty) calendar days of the written notice being delivered.

If deliberation does not produce an agreement, the Parties choose the permanent and general legal domicile at the Registrar's Office of the Karawang District Court (Pengadilan Negeri Karawang).

22.Contact Us

Questions, requests for clarification, or objections regarding these Terms & Conditions may be sent through the official contact details below.

We aim to respond to every request within a reasonable time on working days.

• CV. Aksara Karya Digital (NIB 2202260001844)
• Perumnas BTJ, Jl. Abimanyu VII No.150 Blok W, Sukaharja, Telukjambe Timur, Karawang, West Java 41361, Indonesia
• Email: aksr.kry@gmail.com
• WhatsApp: +62 857-7628-4849