Question 1

How long does the project take?

Accepted Answer

It depends on the service. WordPress websites are completed within 3–7 working days. Custom websites or systems follow timelines based on project complexity and business needs.

Question 2

Do you provide post-launch support?

Accepted Answer

Yes. Optional support and maintenance services are available to ensure long-term stability and security.

Question 3

How is communication handled during the project?

Accepted Answer

Communication is handled directly via WhatsApp and Email to ensure fast, clear, and efficient updates.

Question 4

What is the payment structure?

Accepted Answer

Payments are made in stages: an initial down payment to start the project and final payment after completion.

Question 5

Can the solution be tailored to our business needs?

Accepted Answer

Yes. Each project is tailored to support business goals, operations, and growth.

Question 6

Do you work with international clients?

Accepted Answer

Yes. We work with both local and international clients using a structured and efficient workflow.

Question 7

What is a website?

Accepted Answer

A website is a digital asset that builds credibility, increases online visibility, and helps potential customers understand your services or products.

Question 8

How do I order a website development service?

Accepted Answer

Choose a package and share your requirements
We provide an official proposal
Down payment to start the project
Content and data submission
WordPress website development within 3–7 days
Review and revisions
Final payment
Website goes live

Question 9

What do I need to prepare?

Accepted Answer

Domain name, logo (if available), business profile, services or products, and supporting content. Assistance is available if needed.

Question 10

Is there any warranty?

Accepted Answer

Yes. Warranty is provided based on the selected package. Websites hosted with us receive ongoing technical support.

Question 11

Can I add features later?

Accepted Answer

Yes. The website is built to be scalable. Additional features can be added with transparent pricing.

Question 12

What if I don’t have a logo yet?

Accepted Answer

No problem. Logo design services are available as an additional option.

Question 13

How long does it take to develop a mobile app?

Accepted Answer

It depends on feature complexity. A simple app can be completed in 4-8 weeks. For apps with complex features like payments, chat, or IoT, expect 8-16 weeks. We provide a detailed timeline after consultation.

Question 14

Can one app run on both Android and iOS?

Accepted Answer

Yes. We use cross-platform technologies like Flutter and React Native, so one codebase runs on both Android and iOS. This is more cost-effective and faster than building two separate apps.

Question 15

Can the app be published to Play Store and App Store?

Accepted Answer

Yes. We assist with the entire publishing process to Google Play Store and Apple App Store, including developer account setup, screenshots, descriptions, and store policy compliance.

Question 16

Do I get the source code?

Accepted Answer

Yes. After the project is completed and fully paid, you receive all source code along with technical documentation. No vendor lock-in.

Question 17

Is there support after the app launches?

Accepted Answer

Yes. We provide a warranty period after launch for bug fixes. For long-term maintenance, monthly support packages are available and customizable.

Question 18

Which e-commerce platform do you use?

Accepted Answer

We adapt to your needs. For simple online stores, we use WooCommerce. For high performance and maximum SEO, we build custom with Next.js. For multi-vendor marketplaces, we create custom solutions.

Question 19

Is payment integration included?

Accepted Answer

Yes. We integrate popular payment gateways like Midtrans, Xendit, or Doku so your customers can pay via bank transfer, e-wallets, credit cards, and QRIS.

Question 20

Can you integrate with shipping providers?

Accepted Answer

Yes. We integrate with RajaOngkir or other shipping APIs for automatic shipping cost calculation and real-time delivery tracking.

Question 21

How many products can I upload?

Accepted Answer

Unlimited. You can upload as many products as you want with categories, variants, and easy-to-manage filters.

Question 22

Can I manage the store myself?

Accepted Answer

Yes. Every online store comes with a user-friendly admin dashboard. You can add products, update prices, view sales reports, and manage orders independently.

Question 23

What's included in the maintenance service?

Accepted Answer

Our service covers CMS & plugin updates, regular backups, 24/7 uptime monitoring, bug fixes, speed optimization, and technical support via WhatsApp. Service details can be customized based on your chosen package.

Question 24

Can I pay monthly?

Accepted Answer

Yes. Maintenance services use a monthly subscription system. There are no long-term binding contracts — you can cancel anytime.

Question 25

How fast is the response if my website has issues?

Accepted Answer

For critical issues like website downtime, our team responds within 2 hours. For general requests like content updates, they're typically handled within 1 business day.

Question 26

Is data backup included?

Accepted Answer

Yes. We perform automatic backups regularly (daily/weekly depending on the package) to cloud storage. If any issues arise, your data can be quickly restored.

Question 27

My website wasn't built by Aksara. Can you still maintain it?

Accepted Answer

Yes. We accept maintenance for websites built by other parties, as long as we're given the necessary access. We'll conduct an initial audit to understand your website's condition.

Question 28

How long until I see SEO results?

Accepted Answer

SEO is a medium to long-term strategy. Generally, results become visible within 3-6 months depending on keyword competition and current website condition. We provide monthly progress reports.

Question 29

Is your SEO white-hat?

Accepted Answer

Yes, 100% white-hat. We don't use black-hat techniques like PBNs, link farms, or keyword stuffing. Our strategy follows Google's guidelines for safe and sustainable results.

Question 30

Can you guarantee first page ranking on Google?

Accepted Answer

No one can guarantee exact positions on Google. However, we use proven effective strategies and provide transparent monthly reports so you can see real progress.

Question 31

Do I receive progress reports?

Accepted Answer

Yes. Every month you receive a comprehensive report covering keyword rankings, organic traffic, new backlinks, and recommended next actions. Everything is transparent and measurable.

Question 32

Can SEO be combined with other services?

Accepted Answer

Absolutely. SEO is most effective when combined with content writing and website maintenance. We can also implement SEO during new website development.

Question 33

How long are the articles you write?

Accepted Answer

Article length is tailored to your needs and target keywords. Typically between 800-2000 words per article. For pillar content or in-depth articles, it can exceed 3000 words.

Question 34

Are the articles guaranteed to be original?

Accepted Answer

Yes, 100% original and passes plagiarism checkers. Every article is manually written by professional writers, not AI-generated copy-paste.

Question 35

Is keyword research included?

Accepted Answer

Yes. Before writing, our team conducts keyword research to determine topics and keywords with the best traffic potential for your business.

Question 36

How long does it take to complete an article?

Accepted Answer

For standard articles (800-1500 words), delivery takes 1-3 business days. For bulk orders or longer articles, we provide a mutually agreed timeline.

Question 37

Can I request revisions?

Accepted Answer

Yes. We provide revisions until you're satisfied with the result. We're also open to adjusting tone, writing style, and perspective to match your brand.

Question 38

Will my existing data and content be safe?

Accepted Answer

Yes. Before starting the redesign, we perform a complete backup of your website. All data, content, and images will be migrated to the new design without any loss.

Question 39

Will my SEO rankings drop after the redesign?

Accepted Answer

Not if done correctly. We implement 301 redirects for all changed URLs and ensure the SEO structure remains optimal after the redesign.

Question 40

How long does a website redesign take?

Accepted Answer

It depends on complexity. For a simple visual redesign, 5-10 business days. For redesigns involving platform migration or new feature additions, expect 2-4 weeks.

Question 41

Can you redesign a website not built by Aksara?

Accepted Answer

Yes. We accept redesign projects from any platform (WordPress, Joomla, Wix, etc.). We can also migrate to a more modern platform if needed.

Question 42

Do I need my own hosting?

Accepted Answer

Not necessarily. If you already have hosting, we can redesign directly there. If not, we also provide hosting packages included in our service.

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